WaitWell Inc. Raises $1M in Seed Funding to Scale its Service Delivery Workflow Solution


WaitWell optimizes service delivery in government offices, universities, banks and anywhere customers need to wait for service

The Calgary-based company aims to transform service delivery in government and post-secondary institutions across North America.

The real value of WaitWell lies in the way the solution enables [organizations] to make data-driven decisions on how to improve services, customer experience and business results. »

—Steven Vander Meulen, CEO of WaitWell

CALGARY, ALBERTA, CANADA, Sept. 2, 2022 /EINPresswire.com/ — WaitWell Inc., a provider of service delivery workflow solutions, today announced that it has raised $1 million in funding from startup, backed by big-name investors such as Metiquity and TNT Startup. This investment brings WaitWell closer to its goal of digitally transforming service delivery in government, education, medical and retail spaces in North America.

WaitWell was co-founded by Shannon and Steve Vander Meulen in 2020 when they saw the need for a digital workflow solution at their own company, East Calgary Registry. Over the past two years, WaitWell has grown into a robust, award-winning solution, improving service delivery for over 500 sites and 4.4 million users, while saving visitors 1 million hours of total wait.

WaitWell helps reduce wait times by up to 30% for public offices, universities and large retailers. Organizations use WaitWell to streamline service delivery and dramatically improve customer experience, resulting in a 37% increase in customer loyalty.

What’s most powerful about the WaitWell solution is the ability for organizations to inform their operations with solid data from across the entire service delivery workflow.

“Before WaitWell, the data available to service organizations was limited to point-of-sale records captured at the final stage of customer engagement,” said CEO Steve Vander Meulen. “It left operations blind to what was really going on while on duty. Customers are passionate about WaitWell’s queue management and appointment scheduling features, but what they love most is how the solution enables them to make data-driven decisions when it comes to improving services and business results.

Bryan Slauko, Managing Partner at Metiquity Ventures, says the company is delighted to partner with Steve, Shannon and the team at WaitWell. “WaitWell has such a strong and seasoned founding team that has accomplished so much in just two years since the company started. Service and customer experience expectations are currently driving a structural shift in how companies serve customers.Consumers today have higher expectations for convenience and speed.WaitWell’s ability to digitize workflow and transform service delivery is being recognized by a growing list of businesses in North America. North for meeting these expectations.”

“We are truly grateful for the support we have received from the Calgary investment community,” said CMO Shannon Vander Meulen. “At WaitWell, our core belief is that exceptional service is always possible with the right processes and tools. We want WaitWell to be the trusted digital workflow partner for service delivery organizations around the world and this investment will help us make that happen.

WaitWell plans to use this funding to expand its workflow solution in the United States. It will also be used to scale their solution to integrate AI into its data analysis capabilities.

Shannon Vander Meulen
WaitWell Inc.
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